Alex decided to look into her tenant’s problem other than the basement issue. There was so much work that was needed to be done before this family decided to move out and she did not want that to happen as she loved the family of four members. “They are nice people,” she told in the interview. Every time she talked to the family they kept asking her about the basement and about when the work will start in the basement. She kept dodging the question but for how long? She thought.