The diner staff disrespected a police officer because they had no idea who he was. He came in without a uniform and was treated badly. We can’t help but wonder – what if the staff chose an ordinary citizen to be their victim? Would the backlash be this great?
For those whose work involves customer service, we hope this story serves as a reminder. You will never know which disappointed customer will speak up and end your career. Treat every customer with respect.